What to expect

Receive respectful treatment that will be helpful to you.
Report unethical and illegal behavior by a therapist.
Ask questions about your therapy.
Request and receive full information about the therapist's or CTA's professional capabilities, including licensure, education, training, experience, professional association membership, specialization, and limitations.
Have written information about fees, methods of payment, insurance reimbursement, number of sessions, substitutions (in cases of vacations and emergencies), and cancellation policies before beginning therapy.
Refuse to answer any questions or disclose any information you choose not to reveal.
Privacy. No one will get information about you or your care unless you say in writing that we can give it to someone else, except when the courts of law tell us that we must give them certain information.
Know if there are supervisors, consultants, students, or others with whom your therapist or CTA will discuss your case.
Request, and in most cases, receive, a summary of your file, including the diagnosis, your progress, and type of treatment.
Request the transfer of a copy of your file to any therapist or agency you choose or receive a second opinion at any time about your therapy or therapist's methods.
Request that the therapist inform you of your progress.
Share your feelings about the care you and your family member received, and to get a quick complete answer.
File a complaint directly with your medical insurance.